WRITING TASK-1 (GT)- LETTER 05

 

You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.

Write a letter to the manager of the hotel. In your letter:

give details of what went wrong

explain what you had to do to overcome the problem at the time

say what action you would like the manager to take

 

Dear Sir,

I am Reny writing to you share the inconvenience I faced last week by staying in your hotel. As it was my first time visiting Mumbai city, I had booked a room in  your hotel 'Blue Radisson' in advance. At sight, I was excorted to room number 122 it was a beautiful room. However ,the air conditioner in the room was not working.

 After keeping my luggage in the room I left to visit the city and came back at around 5pm. It was a hot day and I was very tired.  I turned on air conditioner and to my surprise it did not work. I called reception, the lady over the call assured me that someone was coming to have a visit and swtich it on. The person came at 7:15am and tried his best to make it work, he did not succeed and I asked him if I could have a different room. Your staff provided me different room at 10:30pm.

 I was really annoyed and the services your hotel has to offer have done nothing but enhanced the situation. It was not expected from a hotel like yours. I would like to be compensated for the trouble I have faced. 

Yours Sincerely,

Reny