GENERAL WRITING TASK 1
Apologizing
I’m sorry about…
I am sorry that…
I’m very sorry about…
I’m very sorry for…
Please forgive me for…
I’d like to apologize for….
Please accept my apologies.
Please accept my sincere apologies. (very formal)
Asking for Help
I’d be grateful if you could…
I would be grateful if you could…
I would appreciate it if you could…
Could you please…
I was wondering of you could help me.(informal)
I would like to know…
Asking for Information
I am writing to enquire about…
I am writing to find out about…
What I am looking for is…
I would like to know about/if…
Closing
I look forward to seeing you.
I look forward to hearing from you.
I look forward to meeting you.
Complaining / expressing dissatisfaction
I’m writing to express my dissatisfaction with…
I’m writing to express my annoyance with…
I am not happy about…
…was very disappointing.
I am writing to complain about...
I would like to express my dissatisfaction with ... I am writing to express my concern about the.... I must complain in writing about... I feel I must complain to you about... I wish to complain in the strongest terms about... I am writing to inform you of an apparent error in your records...
Ending of Complaining Letters
• I do not usually complain, but, as an old customer, I hope you will be interested in my comments. • We look forward to dealing with this matter without delay. • I feel that your company should consider an appropriate refund. • I would be grateful if you would send me a complete refund as soon as possible •We feel there must be some explanation for (this delay) and expect your prompt reply. • Will you please look into this matter and let us know the reason for ... • Thank you for your assistance.
• I look forward to hearing from you at your earliest convenience. • I am returning the damaged goods/items... and shall be glad if you will replace them. • Please look into this matter at once and let me know the delay. • Please check your records again. • Thank you for your cooperation in correcting this detail... • I wish to draw your attention to... • I would suggest that... • I suggest that immediate steps be taken. • I look forward to a prompt reply and hope that you will take into consideration...
Conveying regards
Please give my best regards to your family.
Please pass on my best wishes to your wife and children.
Please give my regards to your parents.
Expressing satisfaction
I was delighted to hear that…
I was very happy to learn that…
I was thrilled to find out that…
I was glad to hear that…
…was very enjoyable.
Expressing concern / sympathy
I was sorry to hear about… (your accident/ illness)
I am writing to express my concern about…
Giving bad news
I regret to inform you that…(semi-formal)
I am sorry to tell you that…(informal)
I regret to advise you that…(formal)
I am afraid I have some bad news.(informal)
Giving good news
I am pleased to inform you that…(semi-formal)
I am delighted to tell you that…(informal)
I am happy to advise you that…(formal)
I thought you might like to know that…
Giving reasons
This is because…
This is because of…
This is due to… (formal)
This is as a result of…(formal)
This is owing to…(formal)
Making suggestions
Would it be a good idea to…
Perhaps it would be a good idea to…
Thanking
Thanks.
Thank you.
Thank you very much.
Thank you kindly.
I can’t thank you enough.
No words can express my gratitude.
I am extremely grateful for…
I very much appreciate your ______
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