You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory.
Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the situation
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,
Dear Sir,
My family and I have been to Goa last week and we rented an apartment in Divine Enclave . Although the view overlooking the sea was amazing, yet many things in the apartment were not meeting with our expectations, that made our stay quite unsatisfactory over there.
First of all, the wooden steps leading up to the door of the apartment did not meet official security standards: one step broke when my husband carried our luggage up, leaving him with a bruised leg, and two other steps were also dangerously close to breaking apart in the middle. Apart from this, the shelves in the cupboard had been infested with beetles which made it impossible to keep our clothes in it. Finally, the kitchen did not have enough cutlery, let alone cups, and the sink in the restroom only worked after it was repaired by one of your service-men on our complaint.
Therefore, the condition of the apartment was not up to the mark in many ways, and I would like to ask for a refund of the price that we paid as rent.
I hope this feedback was useful to you and will help to make this a better place for tourists in the future. Please revert to me regarding your plans of coping up with this situation!
Yours sincerely,
Reny.
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